Frequently Asked Questions
Everything you need to know about shopping with Chessington Garden Centre.
What are your delivery options and costs?
We offer standard and express delivery across the UK. Shipping costs are calculated at checkout based on the size of your order and your location. Free local delivery is available for orders over a certain threshold.
Can I return a plant if I change my mind?
We offer a 14-day return policy on most non-perishable items. For live plants, we provide a quality guarantee upon arrival; however, returns for healthy plants are subject to our discretion to ensure plant health is maintained.
Do you offer a warranty on garden furniture?
Yes, most of our garden furniture sets come with a manufacturer's warranty ranging from 1 to 5 years, covering structural defects and weather-related wear depending on the specific product.
How do I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.
Are your plants grown sustainably?
We take pride in sourcing our plants from reputable growers who adhere to sustainable horticultural practices. We also prioritize local UK nurseries whenever possible to reduce our carbon footprint.