Returns & Exchanges

At Chessington Garden Centre, we want you to be completely satisfied with your home and garden purchases. If you are not happy with your item, you can return it to us within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original packaging, unused, and in a resaleable condition, including all tags and documentation.

• 2.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a unique Return Authorization code.

• 3.
  Package Your Item

  Securely pack the products to prevent damage during transit and clearly mark the exterior with your Return Authorization code.

• 4.
  Send and Track

  Ship the package back to our Chessington warehouse using a tracked courier service and retain your proof of postage until the refund is processed.